RampRate Sourcing Advisors, Strategic Research

SPY Index™

With a 98% success rate, it's not luck, it's knowledge

RampRate's Service Provider Intelligence Index (SPY Index™) is a robust database application drawing on five key information sources - transactional data, industry research, vendor self-descriptions, customer interviews, and cultural fit assessments - to match our client with the right vendor every time. That is why over 98% of our transactions make it through to the close of the contract.

RampRate Client Engagement analysts use the SPY Index™ to:

• Accelerate and clarify complex outsourcing decisions
• Build current market benchmarks on pricing, service levels, and contract terms
• Match client needs to vendor capabilities
• Improve the quality of relationships between clients and vendors

The SPY Index™ captures real-time data and analyzes historical information from five separate categories:

1. RampRate's Historical Data: More than 240 multi-quote transactions in 3 years and thousands of RFP responses

• Empirical information based on experience
• Ability to meet client needs
• Business term flexibility
• Pricing analysis

2. Analyst 'Research-View': Industry trends, best practices, and vendor ratings

• Financial stability and M&A analysis
• Value-added services and advanced features
• IT industry trends

3. Vendor Capabilities: Services data, list prices and actual quotes

• Up-to-date information about each product / service offered
• Vendors update RampRate at least once per quarter
• Specific financial, customer satisfaction, and business metrics accounted for in the SPY Index™

4. Customer Experience: Primary research on customer satisfaction

• Reference checks with current and former customers
• Overall experience
• Reason for renewing/cancellation/termination
• Perception of value

5. Cultural Compatibility: Cultural fit matching of clients and vendors

• Psychometric compatibility on client-vendor relationships
• Overall cultural fit

Clients, vendors, and other users of IT services are welcome to participate in the SPY Index™. Please contact us to include your preferences, usage, and priorities.

Sample SPY Index™ Score Sheet

Find out how we leverage the SPY Index™ to help you make informed strategic decisions on IT outsourcing procurement and lifecycle management.