Scope:Full IT Outsource / Managed Hosting & Helpdesk
Geography:
North America / EMEA
RampRate Service:
Hypersource.IT
Synopsis:
A discrete manufacturing firm hired RampRate to optimize its source IT support provider, which supplied managed hosting of its mainframe, midrange, and Windows / Linux servers as well as end user desktop support / helpdesk.
Approach and Solution:
RampRate’s solution followed 3 major steps: assessment, negotiation, and re-sourcing.