Tag: IT sourcing

IT Security

Everyone Loves A Format War

Format War Everyone loves a format war. These things happen once every five years or ten years. The last one that happened was about ten

SLA Measurement

Devious Device – SLA Measurement

SLA Measurement Today’s devious device is a playbook page that’s intentionally left blank. Omitting meaningful measurement from IT service Level Agreements (SLAs) or leaving them