Effective Date: September 2014.
What information do we collect and how do we collect it?
We collect personal and non-personal information when you choose to provide it directly or give it to us in any manner (such as completing a registration form, survey, placing an order, participating in contests and similar promotions, requesting products or services from us, using interactive features like forums, responding to a communication such as e-mail or marketing communication, or participating in another site feature), when we record it automatically (including log files, cookies and other tracking technologies, analytics providers and interest-based advertising), and when we receive it from third parties (like social media companies, marketing partners, or public databases).
Such information may include your contact information (name, email address, mailing address, phone number, and similar info), authentication information (usernames, passwords, and similar info), payment-related information to process order and purchases you make (billing address, details about your selected method of payment such as credit card information, and similar info), demographic and preference information, and usage information (including, information from cookies and other tracking technologies, log files stored on the web server like IP address, browser type, referring page, time of visit, unique device ID, processing capabilities, ISP, information from third-party website analytics and interest-based advertising, and similar information).
You don’t have to share personal information when we ask you for it, but if you decline, you might not be able to access certain site features, programs or services. Also, anything posted in a chat or forum is treated as public information.
How do we use your information?
We use and share personal information with your consent and as needed for the following: We use the information we collect directly from you, collect automatically, or collect from a third party to:
- Monitor, analyze, protect, improve, and maintain our Website;
- Operate and expand our business;
- Provide and improve products and services;
- To respond to inquiries, fulfill requests, send account-related announcements or promotional communications, and otherwise communicate with you;
- To enhance your browsing experience;
- To monitor, analyze, protect, and improve our operations (like aggregate traffic and usage patterns);
- To control the display of ads, including providing you with targeted offers;
- To support our marketing efforts and gauge the effectiveness of our communications, advertising and marketing campaigns (like letting us know if you’ve clicked on our ads or opened our emails);
- To better personalize you visit and store your preferences and settings;
- To complete or process your transactions;
- To diagnose technical issues like server problems;
- To conduct research (including by collaborating with third parties);
- To administer a contest, promotion, survey, newsletter, promotional e-mail, program, service or other site feature; and
- To otherwise manage our relationship with you.
How does our e-mail list and newsletter work?
Visitors who register or participate in site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails to inform you of news of our services or offers by us or our affiliates. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Do we use “cookies”?
Yes. Cookies are small digital signature files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information (including preferences when interacting with our Website and to track your return visits to our Website).
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We may disclose PII to our affiliates and subsidiaries, and in the event of any reorganization, merger, sale, joint venture, assignment, transfer, bankruptcy or similar proceedings, or other disposition of all or any portion of our business or assets.
We may disclose PII to attorneys, collection agencies, or law enforcement authorities to address potential AUP violations, other contract violations, or illegal behavior. We also may use, disclose, and preserve PII as we determine in our sole discretion is necessary or appropriate to enforce our site policies, comply with applicable law or respond to legal process (including from law enforcement, court order or other public or government authorities), prevent imminent harm to persons or property, and protect ours or others’ rights, property, safety or operations (like enforcing our contracts and terms and pursuing available remedies or limiting the damages we may sustain).
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your PII. Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Unfortunately, even with these measures, we cannot guarantee the security of PII. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
How can you opt-out, remove or modify information you have provided to us?
You can access and change any PII we store through your “My Account” page. If you have subscribed to one of our services, you may unsubscribe by following the instructions that are included in the email sent to you or any of our promotional e-mails. To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and Feedback
We welcome your questions, comments, and concerns about privacy.
Please send us any and all feedback pertaining to privacy, or any other issue.