Managed Services Outsourcing
Whether you need next-generation RIM for your hybrid cloud or are consolidating TEM platforms, our in-depth architecture and service provider sourcing knowledge gets you there faster and smarter.
Our managed services and cloud pricing, benchmarking, sourcing and procurement practice gives you accurate, competitive pricing and service level (SLA) information for your next managed services procurement decision.
We have identified and actualized millions in savings for buyers of remote and local managed services of application management and full-service hosting.
If you are looking for advisory services for managed services /cloud decisions, call RampRate for benchmarking, sourcing and procurement advice on in-house shared services, on-shore, off-shore, and hybrid managed services pricing models; as well as managed services payment models ranging from per-transaction and revenue share to simple hourly services.
As a result of using our proprietary SPY Index™ for real-world supplier data, RampRate’s managed services pricing benchmark successes include:
- Identified up to 51% cost reduction by moving from a shared services architecture to an outsourced cloud model, while shoring up the current in-house services with a stronger SLA
- Removed more than 90% of hourly billed project charges and established clear delineation for in-scope vs. out-of-scope services, reducing ongoing costs by more than $4M per year
- Oversaw a successful major restructuring of an e-commerce website with a move to a fully outsourced cloud model charged on a per-transaction basis, resulting in increased uptime and decreased support costs
- Provided full cost certainty for advanced remote DBA services, while enabling the client to reduce its budget by 30%
- Our managed services and cloud practice’s client roster includes top names in retail, publishing, financial services, and high tech
Benchmarking, Sourcing & Procurement
Managed services and cloud utility are the most complex disciplines in the IT sourcing landscape. Key challenges for transforming your business using best-in-class outsourced infrastructure include:
- Complex in-source vs. outsource decisions:
With hundreds of cost and service quality dimensions, the initial decision to outsource can be fraught with risk.
- Variety of approaches:
Options range from full-service outsourcing to local and remote device management to narrowly targeted professional services (e.g. remote DBA), and end-user support provided by domestic, near shore or offshore managed services providers.
- Dozens of pricing models:
Unlike other IT outsourcing disciplines, non-traditional pricing strategies such as revenue share, SLA-driven compensation, and both hourly and per device / instance fees open opportunities for optimization of existing arrangements.
- Long path to support of critical processes
Installation and ramp-up timelines are often measured in months, and lack of documentation and/or resistance to change on the part of incumbents – internal and external alike – can undermine the process at critical junctures. The impact of positive change can be staggering in terms of cost, service uptime, process visibility / transparency, metrics, and the ability of IT to absorb and respond to business needs. The downside can be crippling, with many instances of high frustration and near-insurmountable switching costs.
RampRate gives you an ally in the complex process of benchmarking, sourcing and procurement of your managed services.
Ian Rodgers – CEO Beats Music
“When we first contacted RampRate, we were happy with our current provider but unsure of their ability to scale with our growth. We turned to RampRate for help in sorting out the market specifically as it relates to our needs for scalability and performance. Our previous provider couldn’t touch the price or level of service I was receiving with RampRate and in the end it was a no-brainer. Within 30 hours of our decision- making, we were fully installed and up and running. Not only did RampRate save us an incredible amount of time, resources, and money, but also we know we have the best possible solution for our needs now and far beyond.”
Ron Vaisbort – Former VP Intel
“Intel engaged RampRate as we launched our Digital Home content strategy & alliances group. They provided valuable and highly targeted research – truly understanding our project needs, our timeline and budget. Their stewardship ensured that the project was managed in a highly professional manner, happened well before our deadline and that his research team was on hand to provide further insight and analysis when we needed it. RampRate defines professionalism and at RampRate they run a world-class team devoted to the same ideals. They remain on the vanguard — staying on top of all the major digital media trends and the industry in general.”
Todd Miller, CIO, SF Chronicle-Hearst
“Keeping us focused, educating us on our options, identifying well qualified suppliers, and operating under tight deadlines were all the things that RampRate did exceptionally well for us. I personally learned a lot from them, and they opened my eyes to the possibilities of outsourcing on a broader scale.”
Mark Kortekaas, CTO, CBS
“I have worked with the RampRate team on numerous occasions and they have always delivered for us. I am convinced that we’ve saved both time and money on the engagements we’ve done with RampRate and would work with them again if the need arises.”
Gary Share, Microsoft, Windows Marketing
“RampRate helped us cut the clutter, gain insight and distill our team’s thoughts for the digital media study. Their access to top level non-Microsoft executives, their granular bottom-up approach, and their understanding of our corporate strategy differentiates their offering. RampRate is an invaluable partner for us.”
Edo Segal, CEO, Relegence
“We were able to effectively leverage RampRate’s experience and contacts in sales and technology to develop important relationships with relevant industry leaders. In one particular case of strategic importance, RampRate took a two-week contract negotiation and made it into a two and one-half day process. In connection with another project, RampRate formulated a research plan that has significantly guided our sales and marketing efforts…RampRate brought real focus and real results.”
Charles Butler, Director of Network Operations, Advertising.com
“We had already received quotes from four top tier providers when we engaged RampRate. They brought in two other providers, had all providers re-quote, and lowered overall prices between 17-36%. They helped us achieve best of breed SLA coverage, and significant performance related protections and guarantees. After the transaction closed, RampRate provided the same level of support and was just a phone call away for any follow on issues that might arise.”
Michael Whelan, CIO
“We needed a fast, cost-effective way to locate the best vendors and ensure we were able to negotiate a solid deal. Given that there are so many different players in the market today, and the complexity of any major outsourcing relationship, the task was daunting,” said, Michael Whelan, CIO, Primedia. “RampRate’s comprehensive, organized expert approach, to assessing our needs, providing in-depth analysis on specific options and evaluating alternatives allowed us to complete this process is record time.”
Ryan Hughes, National Hockey League
“RampRate simply got us better pricing and better SLA protections than we got for ourselves!””RampRate did an outstanding job helping us deliver content for a new pay-per-view feature the NHL is offering hockey fans. We needed to put streaming content up on our web site and then enable our fan base to access it. RampRate provided a total outsourcing solution, including support on encryption, pricing, digital rights management, collection and customer service that, all told, supported integration with the right streaming provider and, more importantly, integration with the right e-commerce provider.”
Andrew Robbins, Vice President of New Media, Miramax
“Miramax enlisted RampRate’s services to help us make a few emergency decisions. RampRate handled our project with the utmost professionalism and requisite confidentiality. RampRate compared and contrasted the most relevant vendors for our needs and gave us all the information necessary to help us make our decision. They work fast, saved us over 40% and months of due diligence (which we just didn’t have). I intend on using RampRate again in the future, and would recommend their services to anyone looking to save time and money.”