We’re making everything smarter – from our data centers to our watches. But this wonderful technology is and misused in myriads of unpredictable ways. On the one end of the spectrum, there are CIOs with access to the type of analytic power that could beat an army of chess champions and send a man to the moon. And they make multi-million dollar decisions – including which data center to buy – based on hunches and lunches — and an occasional spreadsheet.
On the other end are the 15% of Americans that don’t use the internet because they’re too poor, too afraid, or too stuck in their ways. I get freaked out if I’m offline for a day. Can you imagine never? In the misuse, column has everything from cyberbullying to phishing to privacy violations to spam – black technology that finds a weak link in our technical and human defenses and exploits it mercilessly. But we also have self-imposed and well-intentioned misuse – people who simply drown in, workaholics compulsively checking e-mail around the clock, gaming addicts who never grow up or leave mom’s basement.
Now we could say artificial intelligence is no match for natural stupidity, and that’s why technology doesn’t work for us the way we envision. I say that we just haven’t built the right technology.
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