The baseline caveats apply to your entire contract interactions:
- I’m not a lawyer and nothing I ever share should be construed as legal advice. If you are signing contracts without legal review, you will get in trouble, no matter how experienced you are.
- Context matters – Applying a specific term in isolation without incorporating context can hurt more than it helps. For example, in bandwidth, shorter contracts were client-favoring, but applying that same principle to data centers left buyers with a nasty surprise in 2006-2008.
- There are finitely many ways to get it right. For example, there are 3 typical measurements of latency that are both legitimate and completely unlike each other in structure and thresholds. If yours isn’t mentioned, it doesn’t mean that it’s wrong.
- There are infinitely many ways to get it wrong – For example, we’ve seen dozens of creative ways suppliers give lip service to uptime or low latency and do not provide a substantive guarantee at all. So even if you incorporate each piece of advice I give, your contract can still have time bombs just waiting to go off if your contract lacks a proper review from a specialist who can sniff out an end-around approach that undermines real commitment from the supplier.