RampRate delivers expert, transformative technology cost savings and optimization services. We reduce risk by refining client and supplier relationships, aggregating service provider data...
Business and Operations Planning
Business and Operations Planning services:
Business Constituency Appeal Analysis
Synopsis: An enterprise software supplier hired RampRate to develop a tactical plan for improving its appeal to specific business constituencies within corporations. Utilizing surveys, focus groups, and secondary research, RampRate assessed the client’s competitive position and made tactical recommendations on improving the brand image and usefulness of the client’s offerings to specific segments of the target constituency.
Results: RampRate’s research translated large-scale strategic mandates into an actionable plan for improving the client’s image with the target business group in its client base.
Global Partner Support Programs
Synopsis: A global technology provider engaged RampRate to assess the support capabilities that its distribution partners were providing to global audiences. Using primary and secondary research, RampRate evaluated the range of options that were on the table and provided recommendations on influencing partner support strategies.
Results: RampRate’s insight was used to reshape the tracking and support of partner professional services offerings.
Ecosystem Research on Child- and Family-Safe Computing
Global Consumer Security Practices Survey
Core Cost Metrics Research for CRM
Synopsis: A major CRM software supplier engaged RampRate to identify the core metrics that its customers use to evaluate, measure, and justify the value of CRM products. This study developed preliminary rankings of cost metrics and standards in order of importance to the customer. This study also evaluated how cost-related marketing and positioning messages resonate with the current and potential customer base.
Results: RampRate provided a cost analysis framework for use by the client’s customers during the sales/evaluation process and ongoing management of CRM software.
Voice of the CRM Customer
Synopsis: A major CRM software supplier engaged RampRate to understand customer adoption, satisfaction, and preferences for its CRM products. The project surveyed over 100 current users of CRM products to gather data on core CRM usage, buying patterns, perceptions of competitors, and emerging CRM needs.
Results: The client used RampRate’s results in its current market positioning and in developing its product roadmap for the next 24 months. The results also clarified the importance of TCO in the decision buying process and identified additional areas to “add” business (expand the client’s CRM offering). If you have general exploratory questions or would like a consultation with one of our Strategic Research experts.
“RampRate has been my most reliable global resource and is ready to perform for us at a moment’s notice. Their inside knowledge and ability to handle high-level complex negotiations helped us move fast! They made scaling easier.”
Paul Sams, COO, Blizzard Entertainment
“For over a dozen years, RampRate helped my companies understand the differences between suppliers and worked with us to create the methodology, define the metrics and utilize the proper QoS tools needed to choose the supplier best suited to our needs or restructuring through tailoring solutions. RampRate knows this business better than anyone. We literally saved months of time and optimized our infrastructure spend time and time again. They saved us millions, created agility and new budget out of thin air.” We use them to source or renegotiate cloud, CDN, data center, telecom, software, and strategic initiatives.
Phil Wiser, CTO Hearst, formerly of Sony and Liquid Audio
“I knew I was leaving a bit on the table in our outsourced contracts. But the corporate mandate is growth and innovation, and when further contract improvement seemed to be marginal, my team’s first priorities had to move elsewhere. We can count on RampRate to be precise, timely and create millions in value.”
Dean Nelson, Vice President of Global Foundation Services, eBay
“I have had the pleasure of working with the crew at RampRate several times. Each time they have saved significant time in negotiating and closing contracts for data center space, telecom and managed services, which provided at least 20% savings over what we could have done alone and certainly cut processes in half. Tony and team are extremely knowledgeable in this space and always bring innovation and out-of-the-box thinking to the table.”
Michael Montalto, Accenture
We compare your current contract and service requirements with market norms for service level agreements, contract terms, and prices. We sign a mutual NDA . We review contracts, SLA’s, ....
Are you running more and more workloads on a Cloud Platform? Are your Cloud costs climbing out of control? Are you wasting money on idle or inefficiently deployed virtual machine instances, storage...
With RampRate behind the scenes, the client’s negotiating team was prepped and armed with market knowledge, ways to grow the pie, and tactics to get through the gamesmanship of a negotiation...
We would be happy to share with you our experiences and help you understand
the potential opportunities involved in achieving your goals.